Shout Out to SnapOn Tools
#11
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Join Date: Sep 2010
Location: St. Amant, La.
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It may depend on what tool guy you have. I had the same issue a number of years ago and they replaced them and the hammers too. Unless there policy has changed.
#12
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#14
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You've motivated me to contact Huot to inquire about a new lock cylinder for the top cabinet I inherited from my dad. I won't get it restored, the emblems from the dealerships he worked at and the country radio station he listened to give it more character.
Last edited by Speedracer29; 04-08-2015 at 07:34 PM.
#16
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They don't offer the service, but informed me that most of the resto's she's heard of used a local body shop if it was steel. She spent quite a while helping me try to identify it and also directed me to collectingsnapon.com which is a website and forum operated by a fan of SnapOn. Loads of info there on tools and tool storage.
As far as the warranty issues go I'm guessing the local SnapOn guy has discretion & like all franchise operators some are probably better than others.
Like everything else I'm sure there are stories both good and bad; my point was I was pretty impressed by the - literally - immediate response to my inquiry.
As far as the warranty issues go I'm guessing the local SnapOn guy has discretion & like all franchise operators some are probably better than others.
Like everything else I'm sure there are stories both good and bad; my point was I was pretty impressed by the - literally - immediate response to my inquiry.
#17
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I had a Snap-on box that was bought new in 1974. Through out the years of moving it around and the weight combination the supports for the box became weak. Snap-on did not make that exact box anymore. They did offer to give me the upgrade model, and they went on step further. They had a box that was about the same, except for and additional cabinet on the side with additional drawers and space. I also had the upgraded heavy duty casters on it. Snap-on offered to credit me full price of the replacement box, and for an additional $70 I could purchase this model. I did get the bigger box. I don't turn wrenches professionally anymore and haven't for many years, but I still do buy Snap-on Tools.
#18
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The franchises do not have to warranty the tools if they are bought used, or even from another truck/franchise. In my instance I have so much invested in the stuff that my tool guy would never tell me I'm SOL. That being said a lot has changed since I bought my first snap on tools/box 11 years ago. Quality is down, warranty as above on handles, outdated parts etc. can be a pain. All of the electric/cordless stuff is junk, or at least on par with the cheaper stuff for double the price. I have gone through more batteries and cordless guns, and I take care of my things. I am done buying the electronic stuff. Snap on is still the best, the other guys have gone down in quality too. Most of the Mac/Matco/Bluepoint stuff is all just rebranded and badged anyhow. I think Snap On and Matco have the best boxes for sure. Im on my 3rd snappy
#19
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That is pretty cool about how fast they responded.
The reason I asked about what all they said about restoring it is I'm curious as to how much they have changed the color over the years if any at all
The reason I asked about what all they said about restoring it is I'm curious as to how much they have changed the color over the years if any at all
#20
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I was a Snap On dealer for 18 yrs. ('82-2000) I really enjoyed it. The corporate end sucks. They would scrutinize the broken tools and charge them back to the dealer at times. Glad I got out when I did.