BUP

First time I ever ordered anything off Rock Auto and prob my last. So I order 3 of the same items that was to have 3 parts in each one of the boxes. 1 box had all 3 parts in it, one box had 2 parts out of 3 in it and the last box had 1 part in it of 3 so missing 2 parts. The boxes looked like something that came out of someones dusty garage and all creased up at that. Like very old stock, junk chit sitting around. Anyways how in the hell does anyone get ahold of them to file a complaint. Even online I can not find anything but a return parts BS. I do not have time to return their chit period back to them. Anyways what junk they set me as even one of the main parts mounting flange had a huge gouge in it. Like they are selling the crap that did not pass QC from the manu.

mike tkach

i learned my lesson a long time ago.

Level III Chaos

https://www.yelp.com/biz/rock-auto-madison-2

Nuke427

Wow, very surprising seeing how their TV commercial is so sophisticated....

SB

Good find. RA has that info buried in their site. And, Yup,info on that YELP page is correct.

Here it is from Rock Auto's Help Page #6
https://www.rockauto.com/help/?page=6

And copied/pasted:
RockAuto, LLC
6418 Normandy Lane
Suite 100
Madison, WI 53719
1-608-661-1376
[email protected]

sonicss42

I've used them quite a bit for a DIY're and have had very good service and parts. I usually pick a brand name in my selections. Sorry about your experiences.

AllDodge

Have order items from them before without an issue. Never had to return anything, and boxes were all good. There is a area to report a problem by email but never used it. The BBB list them as A+
https://www.bbb.org/wisconsin/busine...on-wi-36000240

Phone (608) 661-1376

1MOSES1

I've only ordered brakes from them. Never had an issue.

ICDEDPPL

No issues here, plugs for the boat at half the price.

Sydwayz

I've had great luck with RockAuto for quite a few years.