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Old 05-11-2021, 05:38 AM
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Originally Posted by bajaman
Still though...one would expect that it takes all of 5 seconds to reply to a potential customer...It's just not a good business practice to ignore people. Drives me nuts, makes me go elsewhere instantly.
Try FJ Propeller- Midwest, they answer the phone!
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Old 05-11-2021, 05:58 AM
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Good thing you aren't remodeling your house right now...
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Old 05-11-2021, 09:07 AM
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Originally Posted by Indy
Good thing you aren't remodeling your house right now...
We are and it sucks, can't get / deliveries lost, dropped / no existing stock.....
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Old 05-11-2021, 09:12 AM
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Originally Posted by endeavour32
Try FJ Propeller- Midwest, they answer the phone!
Good guys over there at LOTO.
No issues getting hold of them, the recently purchased Herring so they might be busy now too.

did a nice job on a set of props for me.



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Old 05-11-2021, 10:01 AM
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Originally Posted by bajaman
Still though...one would expect that it takes all of 5 seconds to reply to a potential customer...It's just not a good business practice to ignore people. Drives me nuts, makes me go elsewhere instantly.
No dog in the fight either, but are we talking e-mail crap or calling them on the phone?
There's a difference IMO.
I'd imagine they get so many BS, no sale generating, hassle questions either way, and way more via e-mail that they have to draw a line somewhere.

I call someone, no answer, no call back. I move on down the line.
E-mail, I have some leniency. Actually don't even use the e-mail if I want results.
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Old 05-11-2021, 10:08 AM
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If you are looking in LOTO, I had a good experience at Cool Breeze props and would recommend them.
https://coolbreezemarine.com/
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Old 05-11-2021, 10:11 AM
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Originally Posted by endeavour32
Try FJ Propeller- Midwest, they answer the phone!
FJ home base is Fort Lauderdale I think, so he's got someone in his home state for sure.
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Old 05-11-2021, 03:33 PM
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Move on find someone else
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Old 05-11-2021, 06:16 PM
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Originally Posted by cheech
No dog in the fight either, but are we talking e-mail crap or calling them on the phone?
There's a difference IMO.
I'd imagine they get so many BS, no sale generating, hassle questions either way, and way more via e-mail that they have to draw a line somewhere.

I call someone, no answer, no call back. I move on down the line.
E-mail, I have some leniency. Actually don't even use the e-mail if I want results.
In all honesty, purpose of question was not to trash Brett and his crew. I did place 9 calls starting 4/29 and calls were not answered. Line sounded wierd like maybe disconnected? Tried emailing twice in same time frame. I concluded that maybe Covid got them. BUT......I did get an answer to my email yesterday! I have sent Brett three pairs of wheels in last six months. I like their work. Sending him another pair of wheels this week. I am a contractor in FL and manufacture hurricane shutters here in FL as well. So I am kinda familiar with customers freaking out and calling, especially when a storm pops up. So, I believe all is well. Thanks to everyone for their input. I am happy to see Brett and his crew is alive and well!
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Old 05-11-2021, 06:21 PM
  #20  
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Originally Posted by ICDEDPPL
Good guys over there at LOTO.
No issues getting hold of them, the recently purchased Herring so they might be busy now too.

did a nice job on a set of props for me.


I just bought some Hering wheels and put two calls into Hering last week. These folks did answer each call. Very willing to help!
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